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GENERAL STUDENT QUESTIONS

Student Success

Revised final exams schedule for Spring 2020 semester.

Due to the University’s transition of all course delivery to distance learning platforms, the Offices of the Provost and the University Registrar have released a revised schedule for Spring 2020 final exams. The revised schedule is for all WVU-Morgantown undergraduate courses. Beckley and Keyser campuses are not impacted by this schedule.

The revised schedule was created to manage the load on eCampus as well as to minimize student conflicts arising from having multiple exams during the same time slot. The new schedule is available the WVU Registrar’s website and is searchable by course name. All undergraduate students on the Morgantown campuses should review the schedule and make note of the new exam times.

Important details to keep in mind:

  • Final Exams will run Friday, May 1, through Sunday, May 10.
  • There will be exams scheduled on Saturdays – May 2 and May 9.
  • Sunday, May 3, and Sunday, May 10, are dedicated for make-up exams only.
  • Instruction in all undergraduate courses originally scheduled for face-to-face delivery ends on April 30.
  • Not all courses have scheduled final exam times so they may not appear in this schedule.
  • To accommodate large course sections and to distribute system load, the revised schedule includes “lockdown” timeslots every day (except Sundays) 7:30 – 10:30 p.m. eCampus will be closed to all other courses during these “lockdown” timeslots.
  • An additional April 23 lockdown will occur for some math common exams from 7:30 – 10:30 p.m. eCampus will be closed to all other courses during this “lockdown” timeslot.
  • Course exams that have been moved to the “lockdown” timeslots are more likely to have students with conflicts than in the rest of the schedule.
  • Instructors and students should work together to identify any scheduling conflicts and arrange make-up exams. Students who cannot resolve a particular scheduling conflict with their instructors should contact their dean's office for assistance.
  • Final grades will be due at noon on Wednesday, May 13. Grades should be available to students when processing is completed on Friday, May 15.

Students should direct questions about their final exams to course instructors.

Grading, withdrawal and suspension policies adjusted amid COVID-19 pandemic.

With the unexpected WVU campus closure and rapid shift of all face-to-face instruction to distance learning format, the Office of the Provost is working diligently to address areas of concern among our faculty and students and weighing myriad options to determine the best solutions for our campus community. We know students are concerned about some of the current academic policies and how they will apply during this unprecedented situation caused by the COVID-19 outbreak. A global pandemic certainly isn’t something any of us anticipated, but we are moving quickly to make the necessary adjustments to help our students be successful this semester and into the future.

Along those lines, WVU is implementing changes to some of our academic policies. Below are the highlights:

  • The deadline to withdraw from a course with a “W” is now April 24.
  • Beginning the week of March 30 through April 24, undergraduate students will be able to apply for HP/P/F grading. High Pass (A, B, or C) and Pass (D) grades do not affect the student’s grade point average (GPA). Students are strongly encouraged to read the complete details on HP/P/F grading before selecting this option. This revised policy applies to undergraduate students only.
  • Rather than being suspended, undergraduate students who have below a 2.0 GPA at the end of the Spring 2020 semester will be placed on probation.
  • Instructors and students may request relaxed criteria for issuing Incomplete grades.
  • For PROMISE scholarship recipients, GPA will not be evaluated as criterion for Fall 2020 scholarship renewal, but 30 credit hours will still be required for renewal.
  • For West Virginia Higher Education Grant recipients, GPA will not be evaluated as criterion for Fall 2020 scholarship renewal, but 24 credit hours will still be required for renewal.
  • For WV Invests Grant recipients, GPA will not be evaluated as criterion for Fall 2020 scholarship renewal, and community service requirements will be waived for the Spring 2020 semester.
  • Undergraduate students under the Academic Common Market or Ohio Reciprocity Agreements will be automatically renewed for Fall 2020.

Students are strongly encouraged to read the complete details about each of these policies online. They should direct their questions to their academic advisor.

If I’m an Online Student in an Online Major, when do my classes start?

Your classes resume March 23 and continue as regularly scheduled. Please follow your original syllabus.

I’m a traditional on-campus student, but I was already taking an online class. When does that online class continue?

If you were already in an online course, that course resumes March 23 and continues as regularly scheduled. Continue to work by your syllabus and email your professor with questions about your specific course.

Do my on-campus classes that are moving online still meet at the previously scheduled times?

On-campus classes that are moving online begin on March 30. Streaming sessions and exams should be completed during their scheduled times. For example, if you had SEP on Tuesday and Thursday from 11:30 to 12:45, that is when your online course will meet.

Since my courses are moving online, will I have to pay the OLSS fee?

No. Students will not accrue any additional charges for the spring term as a result of the delivery modality change.

Now that my courses are online, will I pay in-state tuition?

Tuition is determined based on your major code and your residency status. Temporarily moving courses online does not mean that your major has changed. You will continue to be assessed based on your resident / non-resident status.

How can I contact my advisor?

If you are advised by CLASS, advising appointments will be conducted online until further notice using Google Meets. Please continue to monitor your email for messages from your academic advisor.

CLASS Phone: (304) 293-5805

CLASS Email: advisingcenter@mail.wvu.edu

If you are advised within your academic home, please contact your college directly:

Will my accommodations transfer to my online courses?

If you are receiving accommodations through The Office of Accessibility Services, please contact the office to discuss how those services will be managed for online work.

Phone: (304) 293-6700

Email: access2@mail.wvu.edu

Will this change to online learning impact my ability to meet my academic requirements?

With the help of faculty and staff, we will make sure that you continue to meet your academic requirements remotely. You will be hearing from deans and professors over the next few weeks outlining the details of your classes, including any experiential learning that may need alternative arrangements.

I am a veteran studying at WVU. Does the move to online classes impact my GI Bill eligibility?

On March 20, 2020, the President of the United States signed a bill that prevents the VA from making any changes to Post 9/11 GI Bill benefits through the remainder of the calendar year. WVU anticipates receiving updated guidance from the VA over the next few weeks regarding all education benefits and the COVID-19 impact.

What WVU Library services are available online?

A LibGuide has been created with information related to online classes, accessing library materials, and more. We recommend bookmarking it for quick reference. Library fines are being waived, so don’t worry if your materials are overdue!

Visit the LibGuide Support

Research Assistance is available through a variety of channels, including chat, email, and audio- or video-conferencing.

View the Library Liaisons

Chat help is available during the following times:

  • Sunday: 1 p.m. - midnight
  • Monday through Thursday: 9 a.m. - midnight
  • Friday: 9 a.m. - 9 p.m.
  • Saturday: 1 - 5 p.m.

You can also contact librarians for help with collections and services through westvirginia.libanswers.com or by texting questions to (304) 220-0919.

Electronic Theses and Dissertations (ETDs): For information regarding ETD submission, visit the ETD website. You can attend a special Zoom session Monday, April 6 from 4-5 p.m. Full details available at the ETD website; for further assistance, contact Debby Borrelli.

Visit the ETD Website

Keep track of current events using the Libraries’ access to the New York Times and the Wall Street Journal.

Don’t forget to take a break! Check out Overdrive leisure reading materials in eBook and audiobook format, and take advantage of Kanopy’s huge selection of films.

How can I return my textbooks back at the end of the semester?

Most bookstore services, such as buying books for summer classes, returning rentals and ordering school spirit products, are still available online with free-shipping options. Orders can be placed through wvu.bncollege.com. Additionally, spring textbook rentals are due back to the bookstores on Friday, May 8. Students can retrieve a free shipping label to ship any rented textbooks back to the bookstore.

WVU has joined with VitalSource to provide free access to digital textbooks through the remainder of the spring 2020 semester. To get started, students should visit bookshelf.vitalsource.com. Before you can begin searching for and reading e-books, they will need to log in or create a Bookshelf account with their WVU email address.



Technology

I don’t have access to a personal computer or high-speed internet.

  • Check with your public library or other providers of broadband internet in your hometown.
  • Check with your cell phone provider to see if you can use your phone as a WIFI hotspot.
  • Other options exist for you if cost is an obstacle to having internet service. Here are a few:

What happens if I have Wi-Fi connectivity issues?

Speak directly with your instructor or advisor if you’re having issues with internet access during a timed assignment. We are encouraging instructors to be flexible during this time.

Visit WVU ITS

How will technology be used in my new online classroom?

Many instructors will be using a cloud platform called ZOOM for video and audio conferencing. You can sign up for a free account here: https://wvu.zoom.us. You can also download the ZOOM app for your smartphone device.

Any technology other than ZOOM?

Instructors will also be using Blackboard Collaborate Ultra. This is similar to ZOOM, but it is located directly in your eCampus Classroom. You will be able to login directly from https://ecampus.wvu.edu. Instructors will continue to update you on sessions that you will be required to attend.

What if I can’t authenticate through DUO?

Students should print additional access codes from https://login.wvu.edu. These access codes are valid for one time use, and can be used in place of the DUO application. For additional support with DUO, students should access the WVU ITS website.

Visit WVU ITS website

Who do I contact if I need technical support?

If you are in need of technical support, your first point of contact should be the WVU ITS Help Desk. Students can submit a Help Desk Ticket by navigating to the WVU ITS website at: https://it.wvu.edu For more direct service, students may wish to contact the ITS Help Desk by using the contact information below. Please be advised that there may be higher than normal wait times, as all courses, students, faculty and staff members are moving to the online platform.

Phone: (304) 293-4444

Email: ITSHelp@mail.wvu.edu